Fulfillment Policy

Order Processing:

At Yael Trusch, we strive to ensure prompt processing and delivery of your orders. Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

Shipping Methods:

We offer several shipping options to accommodate your needs:

  1. Standard Shipping: Our standard shipping option delivers your order within 3-7 business days, depending on your location.
  2. Expedited Shipping: For those in need of quicker delivery, we offer expedited shipping options which deliver within 1-3 business days.

Please note that shipping times may vary based on factors such as product availability, shipping destination, and courier delays beyond our control.

Shipping Rates:

Shipping rates are calculated based on the weight of your order and your selected shipping method. The shipping cost will be displayed during the checkout process before you finalize your purchase.

International Shipping:

We offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please note that customs duties, taxes, and fees may apply to international orders, which are the responsibility of the recipient.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to track the progress of your shipment. You can also track your order by logging into your account on our website.

Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, modifications or cancellations may not be possible.

Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

Contact Us:

If you have any questions or concerns regarding our fulfillment policy or your order, please don’t hesitate to contact our customer support team. We’re here to help!

Email: [email protected]

Phone: 347-751-3191

Policy Updates:

We reserve the right to update or modify our fulfillment policy at any time without prior notice. Please review this policy periodically for any changes.